An unparalleled mobile user experience
Built for small and medium-sized enterprises, MobileAccess delivers considerable benefits to organizations deploying the solution. Including:
Instant Access
Using MobileAccess, sales teams have instant access to important customer and corporate information when and where they need it.
There is no time-consuming search for Internet connections, no lengthy laptop boot-ups, no VPN log-in procedures or lengthy waits for data retrieval.
Immediate Productivity Improvements
Using the familiar Microsoft CRM interface combined with standard BlackBerry® navigation, MobileAccess minimizes the learning curve for users – an important success factor for deploying technology to busy sales people and corporate executives.
Users can immediately be more productive with MobileAccess.
Automated Workflow Processes
MobileAccess integrates with Microsoft CRM workflow engine to allow you to automate processes and reporting. Speed up delivery, follow-up and service levels with clients across your business divisions.
By allowing your sales and service people to quickly and efficiently update their customer accounts on the fly, your organization gets transparent up-to-the-minute reporting, while your people have more time to sell.
Improved Data Input and Accuracy
MobileAccess provides an intuitive interface to make it easy for your mobile workers to immediately enter data. The application uses very familiar navigation metaphors from both the BlackBerry device and from MS CRM, minimizing the amount of training required.
Form input and validation rules within the MobileAccess application also deliver increase data collection accuracy, minimizing common Garbage-In, Garbage-Out CRM scenarios.
By allowing your team to conveniently input data on the fly, activities are better logged for even greater process transparency.
Easy to Deploy and Maintain
How can you deploy applications to mobile professionals and executives are never in the office? No worries. MobileAccess can be installed and updated over-the-air to wireless handsets in the field with a simple publish process.
MobileAccess is also very configurable with no programming required to create and distribute customized forms. When you add new fields to the MobileAccess application, just press publish on the MobileAccess Administration Console and leaves the rest to MobileAccess – regardless of where in the world your team members are, or what wireless data carrier they use.
Cost effective
MobileAccess leverages your leverages your existing technology investments in the two market leaders, Microsoft CRM and BlackBerry handheld devices. Leveraging best of breed technologies ensures that MobileAccess is a safe and reliable technology investment.
Integration with Other Applications
MobileAccess has also been architected to allow for other application integration, including access to BlackBerry applications such as Email and Phone. The MobileAccess Server has been developed using .NET technologies and is integrated with Active Directory to maintain enterprise security roles and privileges and so other enterprise applications can be attached too.
Data Security and Privacy Protected
Using the security and advanced communication features inherent in the Research In Motion BlackBerry product line, MobileAccess provides transactional integrity to the Customer Relationship Management deployment. Data is never lost, and nothing is ever duplicated.
Smart Client Application
Owing to its Smart Client Architecture, MobileAccess for MSCRM answers users needs for a smart, fast, easy-to-use, and feature-rich client experience on their wireless handheld.
The smart client interface also allows for completely disconnected use, without having to ever manually synchronize with the database. Typical thin client applications by comparison are still viewed as unusable methods due to intense network latency and non-existing data integrity and workflow surrounding them. Voting with their feet, many early adopters of thin client mobile CRM solutions have abandoned their usage owing to the push-wait-wait-wait nature of the applications.
The smart client interface of MobileAccess allows users to multi-task, having more than one frame (window) open at a time, and switching back and forth them.
Offline Capability
Microsoft’s Mobile CRM enables users with an offline mobile solution allowing disconnected record management of Contacts, Accounts, Opportunities and Activities.
TenDigits MobileAccess is different in that it provides real-time wireless access to frequently disconnected users to all of their MSCRM data with secure, PUSH, and persistent cached data on the handheld with a multi-tasking interface that allows the users to participate with real time business workflow without having to wait to re-cradle their device for synchronization.
Inherits MSCRM customization during installation process
Upon implementing TenDigits MobileAccess for MSCRM, all the customers’ customized forms, including new tabs, segments, fields and corresponding labels are used to generate our wireless forms and published automatically, over-the-air to the handhelds.
Remote Installation and Maintenance
The MobileAccess application can be installed from the Central server while the device is still in the field, using a unique over-the-air process. As many IT administrators can attest, this is essential when managing devices used by busy regional and global sales people and executives.
Data Security and the Protection of Privacy
TenDigits MobileAccess for MSCRM currently leverages the RIM BlackBerry security model and carries numerous security certificates and endorsements for end-to-end security.
The solution is architected such that if a BlackBerry device is lost, the MobileAccess application can be reinitialized remotely through the organizations MobileAccess server - effectively deleting the existing data off of the device.
