Skyfillers online help - BlackBerry MDM

On this page you'll find everything regarding our BlackBerry MDM solution. Should you miss anything, please don't hesitate to contact our support directly. Alternatively you can send a support query via our website.

Support Contact:    +49 461 404 810-20    support@(*** please remove ***)skyfillers.com

Manuals

The following manuals describe the activation and usage of the BlackBerry Enterprise services on different devices.

  • Manuals for BlackBerry Apps on all devices – English
  • Manuals for all BlackBerry devices – English

Frequent questions & answers

Why does my e-mail account not appear on my BlackBerry after the Enterprise activation?
Please contact our support and mention the e-mail address of your account. Often such problems can be resolved directly on the server. Otherwise our support will inform about the required steps to solve the problem.

Why is the Enterprise activation missing from the menu?
Older BlackBerry devices (such as Bold or Curve) require a special BlackBerry Enterprise data connection to be activated at your cell phone provider. If the data connection is not available, the menu entry might in some cases be hidden.
If the Enterprise data connection is available and the activation still fails, please contact our support for further assistance.

Which Enterprise activation server should I use?
Kindly follow our manuals describing the Enterprise activation on the different devices. They contain all required details and steps.

Why does the Enterprise activation fail?
The Enterprise activation requires a valid activation password. The activation password is only valid for a specified period of time and is set particularly for the activation process. The activation password is not identical or related to the general password for your mailbox.
Older BlackBerry devices required a special BlackBerry Enterprise data connection from your cell phone provider. On such devices the activation is only possible via a mobile data connection.
Activation password can always be set via our control panel.

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